Policies

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Terms of Return: We offer a generous window of 15 days for returns and exchanges, ensuring ample time for you to embark on a worry-free voyage with our pearls.

State of Return: To qualify for a return or exchange, the pearls must remain in their pristine, unworn condition, preserving their radiance and original packaging. We kindly request you to treat these treasures with the utmost care.

Reason for Return: Should you encounter any discrepancies, such as a damaged or incorrect product, we understand the importance of resolving the issue swiftly. Kindly notify our team, providing specific details of the concern, so we may initiate the return process promptly.

Process for Return: Initiating a return or exchange is an easy voyage in itself. Simply reach out to our esteemed Customer Service team, who will guide you through the process.

Process of Refund: As your satisfaction is our priority, once your return is received and inspected, our team will diligently evaluate its state. Rest assured, if all conditions are met, we will proceed with the refund process. The refund will be processed within 5 days, utilizing the same method as the original payment.

Contact Details: Should you require any further guidance or have inquiries regarding returns and exchanges, our Customer Service team is eagerly waiting to assist you. Reach out to us at our contact us page, and let us illuminate your path with our expertise.

With our Return and Exchange Policy, we aim to provide you with peace of mind, ensuring your journey with our pearls is nothing short of extraordinary.